Stuck on black Xbox screen during setup

I have just connected the system to my TV and started it up. The boot logo came up as a black screen with Xbox on it. Nothing is happening though. I have synced the controller with the system but it is stuck on this black screen and won’t let me progress with the system setup.

Black Xbox screen

1 Answer

Ray Cunningham

The setup of the Xbox series X is a little different to previous consoles. You will need to follow the steps below in order the setup the system.

  1. Start up the system. In your case, you will need to turn it off and on again.
  2. Install the Xbox app for your phone.
  3. Load the app and click the setup console option.
  4. Follow the steps here. It will likely need a firmware update. 
  5. Once this is all done, you will be able to use your console.


PLATFORM INFORMATION

Xbox Series System Image

Xbox Series

The Xbox series console is the successor to the Xbox One. The console comes in two variations. The Xbox Series S and The Xbox Series X

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