Stuck on black Xbox screen during setup


I have just connected the system to my TV and started it up. The boot logo came up as a black screen with Xbox on it. Nothing is happening though. I have synced the controller with the system but it is stuck on this black screen and won’t let me progress with the system setup.

Black Xbox screen

1 Answer

Ray Cunningham -

The setup of the Xbox series X is a little different to previous consoles. You will need to follow the steps below in order the setup the system.

  1. Start up the system. In your case, you will need to turn it off and on again.
  2. Install the Xbox app for your phone.
  3. Load the app and click the setup console option.
  4. Follow the steps here. It will likely need a firmware update. 
  5. Once this is all done, you will be able to use your console.
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Xbox Series X|S System Image

Xbox Series X|S

The Xbox Series X is the latest gaming console from Microsoft, released in November 2020. It is a powerful machine that boasts impressive hardware specifications, including an eight-core Zen 2 processor, RDNA 2 graphics card, and 16GB of GDDR6 RAM. The console also features a custom 1TB NVMe SSD, which allows for fast load times and smooth gameplay. The Xbox Series X supports 4K gaming at up to 120 frames…


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