This FAQ post lists all known error codes on the PlayStation 5 (PS5), along with information on when the error occurs, its cause, and how to resolve it.
Table Of Contents
Error Codes
Below you will find some of the more common PS5 error codes and what you need to do to fix them. Clicking the title will give you more detailed information about the error codes.
CE-107863-5
When it occurs: This error occurs when you attempt to install a game or application.
Cause: The PS5 cannot read the disc properly, which might be due to dirt or damage on the disc.
Resolution: Clean the disc and ensure there are no visible scratches or damage. If the problem persists, try a different disc to see if the issue is with the console or the specific disc.
CE-107938-8
When it occurs: This error occurs when you try to download or install a game or application.
Cause: The download process has been corrupted or interrupted.
Resolution: Delete the corrupted data, and then try downloading or installing the game or application again.
CE-108255-1
When it occurs: This error occurs when a game or application crashes.
Cause: The game or application has encountered a problem and cannot continue running.
Resolution: Ensure that your game or application is up to date. If the issue persists, you may need to uninstall and reinstall the game or application.
CE-108862-5
When it occurs: This error occurs when you try to connect to the PlayStation Network.
Cause: The PS5 cannot connect to the PlayStation Network due to a network issue.
Resolution: Check your internet connection and ensure that your PS5 is connected to the internet. If the problem persists, try resetting your router or contacting your internet service provider.
CE-109801-9
When it occurs: This error occurs when you try to update your PS5 system software.
Cause: The update file is corrupted or there is an issue with the update process.
Resolution: Delete the update file, restart your PS5, and then try updating the system software again.
General Troubleshooting
If you encounter an error code not listed above, try the following general troubleshooting steps:
- Restart your PS5 by turning it off and then back on.
- Ensure that your PS5 system software is up to date.
- Check your internet connection and ensure that your PS5 is connected to the internet.
- If the issue is related to a specific game or application, ensure that it is up to date.
- If the problem persists, you may need to contact PlayStation Support for further assistance.
For more information on error codes and troubleshooting, visit the PlayStation Support website.
