The CE-108862-5 error code is an issue that some PlayStation users may encounter. This error code usually appears when there is a problem with connecting to the PlayStation Network (PSN) on the PlayStation console. In this guide, we will discuss the potential causes of this error and provide solutions to help you resolve it.
Table Of Contents
Possible Causes
- Server issues: The PlayStation Network (PSN) servers might be experiencing problems, preventing your console from connecting to the service.
- Internet connection problems: A weak or unstable internet connection can also lead to the CE-108862-5 error.
- Account issues: There might be an issue with your PlayStation Network account, such as a suspension or a sign-in error.
Solutions
1. Check PlayStation Network (PSN) server status
Before trying other solutions, ensure that the PlayStation Network servers are operational. To do this, visit the PlayStation Network Service Status page and check for any ongoing issues.
2. Check your internet connection
If the PSN servers are functioning correctly, verify your internet connection by following these steps:
- Go to the PlayStation home screen and navigate to Settings.
- Select Network.
- Choose Test Internet Connection.
If the test results indicate that your internet connection is weak or unstable, consider restarting your router or modem. Alternatively, connect your PlayStation console to the internet via an Ethernet cable for a more stable connection.
3. Sign out and sign back in to your PlayStation Network account
If your internet connection is stable, try signing out and signing back in to your PlayStation Network account. This can help resolve any account-related issues. To do this, follow these steps:
- Go to the PlayStation home screen and navigate to Settings.
- Select Users and Accounts.
- Choose Sign In, and then select Sign Out.
- Wait for a few seconds, and then sign back in to your PlayStation Network account.
4. Reset your PlayStation Network password
If you are unable to sign in to your account, try resetting your PlayStation Network password. To do this, follow these steps:
- Visit the PlayStation Network password reset page.
- Enter the email address associated with your PlayStation Network account and follow the instructions to reset your password.
- Once your password is reset, sign in to your PlayStation Network account on your console using the new password.
5. Restore default settings
If none of the above solutions work, restoring your PlayStation console to its default settings might resolve the issue. This process will not delete your saved data but will reset your console’s settings to their original state. To restore default settings, follow these steps:
- Go to the PlayStation home screen and navigate to Settings.
- Select System.
- Choose Reset Options.
- Select Reset Default Settings.
- Follow the on-screen instructions to complete the process.
Once the process is complete, try connecting to the PlayStation Network again.
We hope this guide has helped you understand and resolve the CE-108862-5 error code on your PlayStation console. If the issue persists, consider contacting PlayStation Support for further assistance.
