CE-107863-5 Error Code Guide - A network connection error has occurred


    The CE-107863-5 error code is a common issue faced by PlayStation users. This error code typically occurs when the PlayStation console is unable to download or install a game or application update. In this guide, we will walk you through the possible causes of this error and suggest solutions to resolve it.

    Possible Causes

    1. Server issues: Sometimes, the PlayStation Network (PSN) servers may be down or experiencing issues, preventing your console from downloading or installing updates.
    2. Internet connection problems: A weak or unstable internet connection can also cause the CE-107863-5 error.
    3. Corrupted data: If the data related to the game or application is corrupted, it may prevent the update from being installed.


    1. Check PlayStation Network (PSN) server status

    Before attempting any other solutions, it’s essential to ensure that the PlayStation Network servers are up and running. To do this, you can visit the PlayStation Network Service Status page and check if there are any ongoing issues.

    2. Check your internet connection

    If the PSN servers are working fine, the next step is to verify your internet connection. To do this, follow these steps:

    1. Go to the PlayStation home screen and navigate to Settings.
    2. Select Network.
    3. Choose Test Internet Connection.

    If the test results show that your internet connection is weak or unstable, try restarting your router or modem. You can also try connecting your PlayStation console to the internet via an Ethernet cable for a more stable connection.

    3. Clear the cache

    Clearing the cache on your PlayStation console can help resolve issues related to corrupted data. To clear the cache, follow these steps:

    1. Turn off your PlayStation console.
    2. Unplug the power cable from the back of the console.
    3. Wait for at least 30 seconds.
    4. Plug the power cable back in and turn on your console.

    4. Delete and re-download the update

    If the error persists, you can try deleting the update and downloading it again. To do this, follow these steps:

    1. Go to the PlayStation home screen and navigate to Notifications.
    2. Find the update notification that is causing the error and press the Options button on your controller.
    3. Select Delete to remove the update.
    4. Restart your PlayStation console.
    5. Go to the game or application that requires the update, and the update should start downloading automatically.

    5. Rebuild the database

    If none of the above solutions work, rebuilding the database on your PlayStation console might resolve the issue. This process will not delete your saved data but can help fix corrupted data. To rebuild the database, follow these steps:

    1. Turn off your PlayStation console.
    2. Press and hold the power button until you hear two beeps (one when you initially press the button and another after about 7 seconds).
    3. Connect your controller to the console using a USB cable and press the PS button.
    4. In the Safe Mode menu, select Rebuild Database.

    Once the process is complete, try downloading and installing the update again.

    We hope this guide has helped you understand and resolve the CE-107863-5 error code on your PlayStation console. If the issue persists, you may need to contact PlayStation Support for further assistance.

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