Error Code NW-102216-2 is a common issue faced by PlayStation 5 users when attempting to connect to the PlayStation™ Network. This error indicates that there is a problem with the network connection, which can be caused by various factors, such as internet issues, server problems, or incorrect settings.
In this guide, we will provide you with step-by-step instructions on how to troubleshoot and resolve this error, so you can get back to enjoying your PS5 gaming experience.
Table Of Contents
Step 1: Check the PlayStation™ Network Service Status
Before attempting any troubleshooting steps, it’s essential to check whether the PlayStation™ Network is experiencing any server issues or undergoing maintenance. You can do this by visiting the PlayStation™ Network Service Status page. If there are any ongoing issues or maintenance, wait for the service to resume normal operation and try connecting again.
Step 2: Verify Your Internet Connection
Ensure that your internet connection is stable and working correctly. You can do this by:
- Testing the connection on other devices, such as your smartphone or computer.
- Restarting your modem/router by unplugging it for 30 seconds and then plugging it back in.
If you’re still experiencing issues with your internet connection, contact your Internet Service Provider (ISP) for assistance.
Step 3: Test Your PS5’s Network Connection
To test your PS5’s network connection:
- Go to Settings > Network > Test Internet Connection.
- Wait for the test to complete and check the results.
If the test fails or indicates a problem, proceed to the next step.
Step 4: Update Your PS5’s System Software
Make sure your PS5’s system software is up-to-date by following these steps:
- Go to Settings > System > System Software > System Software Update and Settings > Update System Software.
- If an update is available, follow the on-screen prompts to download and install it.
Step 5: Configure Your PS5’s Network Settings
Incorrect network settings can cause connection issues. To configure your PS5’s network settings:
- Go to Settings > Network > Settings > Set Up Internet Connection.
- Choose either Wi-Fi or LAN Cable, depending on your connection type.
- Select Custom and configure the following settings:
- IP Address Settings: Automatic
- DHCP Host Name: Do Not Specify
- DNS Settings: Automatic
- MTU Settings: Automatic
- Proxy Server: Do Not Use
- Save the settings and test your internet connection again. If this is problematic, you may need to setup a static IP on the PS5 and potentially set up port forwarding for PSN in order to obtain an open NAT type for the PS5.
Step 6: Power Cycle Your PS5
Perform a power cycle on your PS5 by following these steps:
- Turn off your PS5 by holding the power button for a few seconds until you hear a second beep.
- Unplug the power cable from the back of the console.
- Wait for at least 30 seconds.
- Plug the power cable back in and turn on your PS5.
Step 7: Contact PlayStation™ Support
If the error persists after trying all the steps above, contact PlayStation™ Support for further assistance.
By following this guide, you should be able to resolve the PS5 Error Code NW-102216-2 and enjoy a seamless gaming experience on the PlayStation™ Network.
