Experiencing issues while attempting to access online multiplayer on your PlayStation 5 can be frustrating. If you find yourself unable to connect to a game, stuck in an endless “searching for game” or “connecting to server” loop, or encountering error messages or codes, this guide is here to help. Follow the steps below to troubleshoot and resolve your online multiplayer access issues on PS5.
Table Of Contents
Check your internet connection
Before diving into more complex solutions, it’s essential to ensure that your internet connection is stable and working correctly.
- Test your internet connection by accessing other online features on your PS5, such as browsing the PlayStation Store or streaming a video.
- Check if other devices in your household are experiencing internet issues. If so, try restarting your modem and router to see if it resolves the problem.
- If issues still persist, you may have issues with slow upload speeds and slow download speeds on the PS5 which can be fixed with the linked guides.
Verify PlayStation Network (PSN) status
Sometimes, the issue might be related to the PlayStation Network itself.
- Visit the PlayStation Network Service Status page to check if there are any ongoing issues or maintenance affecting online multiplayer.
- If there is a known issue, wait for Sony to resolve the problem and try again later.
Update your game and system software
Outdated game or system software may cause issues with online multiplayer functionality.
- Ensure your PS5 system software is up to date by navigating to Settings > System > System Software > System Software Update and Settings > Update System Software.
- Update your game by highlighting the game on the home screen, pressing the Options button on your controller, and selecting Check for Update.
Check game servers
If you’re having trouble with a specific game, the issue might be related to the game’s servers.
- Visit the game developer’s website or social media channels to check for any known server issues or scheduled maintenance.
- If there is an issue with the game servers, wait for the developer to resolve the problem and try again later.
Adjust your network settings
Improper network settings may cause issues with online multiplayer access.
- Navigate to Settings > Network > Settings > Set Up Internet Connection and choose your connection type (Wi-Fi or LAN cable).
- Select Advanced Settings and ensure that your MTU Settings are set to Automatic and Proxy Server is set to Do Not Use.
Configure port forwarding
Configuring port forwarding on your router can improve your connection to online multiplayer servers.
- Refer to your router’s manual or the manufacturer’s website for instructions on how to set up port forwarding.
- Use the following ports for PlayStation Network services:
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479
- Ensure your PS5 has a static IP address to avoid issues with port forwarding settings.
Disable VPN or Proxy
Using a VPN or proxy server can interfere with your connection to online multiplayer servers.
- If you’re using a VPN or proxy server on your PS5 or router, disable it and try connecting to the game again.
Contact PlayStation Support
If you’ve tried all the steps above and still can’t access online multiplayer, it’s time to reach out to PlayStation Support.
- Visit the PlayStation Support website to find contact information for your region.
- Provide them with the details of your issue, including any error messages or codes you’ve encountered.
By following this guide, you should be able to resolve most online multiplayer access issues on your PS5. Happy gaming!
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Additional Issues and Solutions for Online Multiplayer Access on PS5
This section covers some specific issues players may encounter when trying to access online multiplayer on PS5. These headings are designed to address common phrases users may search for when looking for help.
Endless “Searching for Game” or “Connecting to Server” Loop
If you’re stuck in an endless loop of “searching for game” or “connecting to server” messages, try the following:
- Restart your game: Close the game completely and re-launch it.
- Restart your PS5: Power off your console, wait for a few minutes, then turn it back on.
- Clear your PS5 cache: Power off your console, unplug the power cord, wait for 30 seconds, plug it back in, and turn it on.
Game-Specific Error Messages or Codes
If you encounter game-specific error messages or codes when trying to connect to online multiplayer, follow these steps:
- Look up the error code or message on the game developer’s website or support forums for specific solutions.
- Follow the general troubleshooting steps outlined in the main guide above, as they may still resolve game-specific issues.
NAT Type Issues
NAT (Network Address Translation) type can impact your ability to connect to online multiplayer games. To check and resolve NAT type issues:
- Navigate to Settings > Network > Settings > Connection Status on your PS5 to check your NAT type.
- If your NAT type is 3 (Strict), you may have issues connecting to online multiplayer. Try adjusting your router settings or enabling UPnP to change your NAT type to 2 (Moderate) or 1 (Open).
Party Chat or Voice Chat Issues
If you’re experiencing issues with party chat or voice chat while trying to play online multiplayer games, follow these steps:
- Check your microphone and headset: Make sure your headset is connected properly and functioning.
- Adjust your PS5’s audio settings: Navigate to Settings > Sound > Microphone and ensure the correct input device is selected.
- Check your game’s audio settings: Some games have in-game voice chat settings that may need to be adjusted.
Slow or Laggy Online Gameplay
If your online multiplayer experience is slow or laggy, it may be related to your internet connection or network settings. Try the following:
- Test your internet connection speed: Use a speed test website or app to check your download and upload speeds. Slow speeds may cause lag in online multiplayer games.
- Use a wired connection: If possible, connect your PS5 to your router using an Ethernet cable for a more stable connection.
- Reduce network congestion: Limit the number of devices connected to your network and avoid streaming or downloading large files while playing online multiplayer games.
By addressing these additional issues, you can further improve your online multiplayer experience on PS5.
