Troubleshooting Slow Download Speeds on PlayStation 5

    slow download speeds on PlayStation 5

    This guide will help you troubleshoot and resolve issues related to slow download speeds on your PlayStation 5. Slow download speeds can occur when downloading games or updates and may be caused by factors such as network congestion, Wi-Fi signal strength, or ISP-related issues. Follow the steps below to identify and resolve the problem.

    You will find that quite a lot of these solutions may also fix issues relating to upload speeds. If you are having issues, follow this guide to fix slow upload speeds on the PS5.

    Cause 1: Network congestion

    1. Pause other downloads or streaming services: If other devices on your network are downloading or streaming content, it can cause congestion and slow down your PlayStation 5’s download speeds. Pause any ongoing downloads or streaming services on other devices and check if the download speeds improve on your PlayStation 5.
    2. Schedule downloads during off-peak hours: Downloading games or updates during peak hours can result in slower speeds due to network congestion. Schedule your downloads during off-peak hours, such as late at night or early in the morning, to potentially improve download speeds.

    Cause 2: Wi-Fi signal strength

    1. Move the PlayStation 5 closer to the router: If your PlayStation 5 is too far from the Wi-Fi router, the signal may be weak, resulting in slow download speeds. Move your PlayStation 5 closer to the router to improve the signal strength and download speeds.
    2. Use a wired connection: If possible, connect your PlayStation 5 to the router using an Ethernet cable instead of Wi-Fi. Wired connections generally provide faster and more stable download speeds compared to Wi-Fi connections.
    3. Use a Wi-Fi extender or mesh network: If moving the PlayStation 5 closer to the router or using a wired connection is not possible, consider using a Wi-Fi extender or a mesh network to boost the Wi-Fi signal and improve download speeds.

    Cause 3: ISP-related issues

    1. Perform a speed test: Use a speed test tool, such as, to check your internet connection’s download and upload speeds. Compare the results to the speeds advertised by your ISP. If the speeds are significantly lower than advertised, contact your ISP to address the issue.
    2. Upgrade your internet plan: If your internet plan offers limited download speeds, consider upgrading to a higher-speed plan to improve download speeds on your PlayStation 5.

    Cause 4: PlayStation 5 software issues

    1. Check for PlayStation 5 software updates: Ensure your PlayStation 5 is running the latest software updates. To check for updates, go to Settings > System > System Software > System Software Update and Settings on your PlayStation 5 console.
    2. Restart your PlayStation 5: If your PlayStation 5 continues to experience slow download speeds, try restarting the console. To do this, press and hold the PlayStation button on your controller, then select Power > Restart PS5.

    Cause 5: Router or modem issues

    1. Restart your router and modem: Unplug the power cables from your router and modem, wait for 30 seconds, and then plug them back in. This can help resolve any temporary issues with your network equipment.
    2. Update your router’s firmware: Outdated firmware on your Wi-Fi router may cause slow download speeds. Check for firmware updates by accessing your router’s settings or visiting the manufacturer’s website. Consult your router’s documentation for instructions on how to update the firmware.

    If you’ve tried the solutions listed above and your PlayStation 5 continues to experience slow download speeds, consider contacting PlayStation Support for further assistance.

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