When I last ran a speed test on the PlayStation 5, I get a pretty good download speed but my upload speed was awful. Even though it is expected for download speeds to be faster than upload, getting 800mb down and 10mb up on a gigabit connection is pretty damn bad.
The immediate conclusion is that your router will need a restart. Before going through the hassle of this, I decided to run a speed test using my phone. My phone is using WiFi of course and the PS5 is using a wired connection. To my surprise, my phone was getting over 200mb up. The broadband speed doesn’t appear to be the cause!
Since this issue frustrated me, I decided to do some research into the cause of it and some potential fixes. If you are finding upload speeds slow on the PS5 and this is impacting your ability to stream, try some of the steps below. They may help you fix the issue.
Fix Slow Upload Speeds On PS5
All of the steps below may work toward resolving your slow upload speeds. If this guide worked for you, please comment below with the step that fixed it and if you did anything else that others may also want to try.
It might be Sony
Using the hidden browser on the PS5, people have run speed tests on third-party sites and have found that the upload speeds are fine. This suggests that it is actually the server that Sony uses to run the speed test that is the problem.
If this is the case, you should be able to broadcast to Twitch without any trouble. It may still be a sign that the overall PlayStation network is having some technical difficulties. Check the PSN status page and there will be some troubleshooting tips you can follow here also.
Make sure nothing is hogging your upload bandwidth
If you are living in a house with a lot of heavy internet use, make sure there isn’t a device that is running a bit torrent client or something that could consume a lot of your upload bandwidth.
The fastest way to verify this is to turn off wifi and connect your PS5 to the router using a LAN cable. Run a speed test and see if the issue has gone away.
Restart Networking Equipment and then PS5
Yes, I know, the tried and trusted lazy solution but this works far more often than you think!
Start by turning off your router. Depending on the ISP, you may also have an additional box that connects the router to the optical network id you are using fiber. Turn it all off and turn everything back on, one at a time. Wait for the first thing to fully power back on.
Don’t turn the PS5 back on until the router is back up and running and a connection. Once you reconnect, see if the problem has been resolved.
Switch Between Wifi or LAN
If you are using WiFi, try using a LAN cable. This will rule out any wireless interference. If this works, you will need to change the wireless channel on your router to try and avoid the disrupted frequency. This process is different for every router so you may need to check the manual if you are unsure how to do this.
If you are using LAN, switch to Wifi. Perhaps there is a fault with the cable or the Ethernet port on either side that is messing with the connection. If this works, you could try a different cable in a different port on the router/switch. You only have one option on the PS5 unfortunately.
Change DNS Host
Sometimes the DNS provider that your ISP is using can be having some issues. This can be a major point of unreliability for many residential broadband providers. It is very easy to switch to another DNS provider. I’d you do not know how to do this, check out this guide to change your DNS on PS5.
You can use one of the following DNS server configs for the free public DNS providers below. You can try a couple of them until you find your upload speeds have improved enough to be useful to you. Google and Cloudflare are both massive giants on the web so you should be safe with either of these.
|Provider||Primary DNS||Secondary DNS|
Call Your ISP
This one definitely sucks as we all know how these conversations usually go. On hold for a while before they tell you its your laptop and give you the runaround for ages without even looking into the problem.
With that being said, I had similar problems in the past and with some persistence, the ISP remotely logged into the router and was able to find a problem. They resolved it on their side and did fix some of the problems with the upload speeds. The speed test never did show a correct speed after this, but streaming and any other actions that involved uploading were no longer an issue. So it seems the upload speed test tool is flawed on the PS5 but there may be other factors at play.