PS5 Error CE-109737-7: The USB Storage Device Cannot Be Recognized


    If you’ve encountered the PS5 error CE-109737-7, it means that your console is having trouble recognizing a USB storage device. This guide will provide you with helpful information on the causes of this error, potential solutions, and tips to avoid similar issues in the future.

    Causes of Error CE-109737-7

    There are several reasons why your PS5 might display the error CE-109737-7 when attempting to recognize a USB storage device, including:

    1. Incompatible USB device: The PS5 may not support certain USB devices, such as those with unsupported file systems or non-standard USB connectors.
    2. Faulty USB device: If the USB storage device is damaged or malfunctioning, your PS5 may be unable to recognize it.
    3. USB port issues: Problems with the PS5’s USB ports, such as physical damage or a loose connection, can prevent the console from properly recognizing USB devices.
    4. Software issues: In rare cases, a bug or glitch in the PS5’s system software may cause issues with USB device recognition.

    Potential Solutions

    To resolve error CE-109737-7 and successfully recognize your USB storage device, you can try the following steps:

    1. Check the USB device compatibility: Ensure that the USB storage device you’re using is compatible with the PS5. The device should be formatted with either the exFAT or FAT32 file system. Additionally, the PS5 supports USB 3.0 or later devices with SuperSpeed USB or faster.
    2. Inspect and reconnect the USB device: Disconnect the USB storage device from your PS5, inspect it for any visible damage, and then reconnect it. Make sure it is firmly seated in the USB port.
    3. Try a different USB port or cable: If your PS5 has multiple USB ports, try connecting the USB storage device to a different port. If you’re using a USB cable, try using a different cable to rule out any issues with the cable itself.
    4. Restart your PS5: Power off your console, unplug it from the wall for 30 seconds, and then plug it back in and power it on. This can help resolve any temporary software issues.
    5. Update your PS5 system software: Ensure that your console is running the latest system software by going to Settings > System > System Software > System Software Update and Settings > Update System Software.
    6. Format the USB storage device: If the device is still not recognized, you may need to format it using a computer. Be aware that formatting will erase all data on the device, so make sure to back up any important files before proceeding.
    7. Contact PlayStation Support: If you continue to experience issues or believe there may be a hardware problem with your console’s USB ports, reach out to PlayStation Support for assistance.

    Tips to Avoid Future Issues

    To minimize the chances of encountering error CE-109737-7 in the future, consider following these tips:

    1. Use compatible USB devices: Always ensure that the USB storage devices you use with your PS5 are compatible and meet the console’s requirements for file system and connection speed.
    2. Handle USB devices with care: Avoid exposing your USB storage devices to extreme temperatures, moisture, or physical stress, which can cause damage and impact their functionality.
    3. Keep your PS5 system software up to date: Regularly check for and install system software updates to ensure that your console is running the latest version.
    4. Maintain your console: Keep your PS5 in a clean, dust-free environment, and ensure that the USB ports are free of debris.

    In conclusion, error CE-109737-7 indicates that your PS5 is having trouble recognizing a USB storage device. By understanding the causes, addressing the issue, and taking preventative measures, you can ensure a smooth and enjoyable gaming experience on your PS5.

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