Fixing Problems Syncing Trophies on the PS5

    Trophies are an integral part of the PlayStation gaming experience, allowing players to showcase their achievements and progress in various games. Syncing your trophies on the PlayStation 5 (PS5) ensures that your accomplishments are updated and displayed correctly on your profile. However, there can be instances where syncing trophies might fail. In this guide, we will discuss the various reasons why trophy syncing might fail on the PS5 and provide solutions to resolve these issues.

    Common Failures and Error Messages

    1. Error Codes The PS5 may display error codes when there is a problem with syncing trophies. Some common error codes include:

    • Error Code: NP-102955-2
      • Description: There is an issue with the account you are trying to sign into the network with that is not the account expected based on what was registered when setting the system up.
    • Error Code: NP-103117-3
      • Description: Trophy data sync failed due to server error

    These error codes can be caused by various factors, such as network issues, server problems, or corrupted trophy data.

    2. Incomplete Trophy Sync Sometimes, the trophy sync process may stop midway, leaving you with an incomplete sync and missing or outdated trophy information.

    3. Delayed Trophy Sync In some cases, trophy syncing may be delayed, causing your trophies to not appear immediately after earning them in-game.

    How to Resolve Common Failures

    1. Check Your Internet Connection Ensure that your internet connection is stable and that your PS5 is connected to the network. You can test your connection by going to Settings > Network > Test Internet Connection. If there are issues with your connection, try rebooting your modem/router or connecting your PS5 via an Ethernet cable for a more stable connection.

    2. Restart Your PS5 Sometimes, a simple restart can resolve issues related to trophy syncing. Turn off your PS5 completely and unplug it from the power source for a minute. Then, plug it back in and turn it on to see if the issue is resolved.

    3. Manually Sync Trophies If your trophies are not syncing automatically, you can try manually syncing them. To do this, go to your profile on the PS5 home screen, select “Trophies,” press the Options button, and then choose “Sync with PlayStation Network.”

    4. Check for System Updates Ensure that your PS5 is running the latest system software. To check for updates, go to Settings > System > System Software > System Software Update and Settings > Update System Software.

    5. Clear Cache and Rebuild Database Corrupted data can cause issues with trophy syncing. To clear the cache and rebuild the database, turn off your PS5 and enter Safe Mode by holding the power button until you hear two beeps. Once in Safe Mode, select “Rebuild Database” and follow the on-screen instructions.

    6. Check PSN Status Sometimes, issues with trophy syncing can be caused by server problems on the PlayStation Network (PSN). Check the PSN status on the official PlayStation website ( to see if there are any known issues.

    7. Contact PlayStation Support If you have tried all the steps above and are still experiencing issues, it is recommended to contact PlayStation Support ( for further assistance.

    By following this guide, you should have a better understanding of the common failures related to trophy syncing on the PS5 and how to resolve them. With these solutions in hand, you can ensure that your hard-earned trophies are properly synced and displayed on your profile.

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