PS5 Error CE-110555-7: The Disc Cannot Be Read: A Guide


    If you’ve encountered the PS5 error CE-110555-7, it means that your console is having trouble reading a game disc. This error can surface with a few other error codes such as CE-110551-3, CE-110552-4 or the error CE-110538-8 which covers “Failed to read Blu-ray disc”. This guide will provide you with helpful information on the causes of this error, potential solutions, and tips to avoid similar issues in the future.

    Causes of Error CE-110555-7

    There are several reasons why your PS5 might display the error CE-110555-7 when attempting to read a disc, including:

    1. Dirty or damaged disc: If the game disc is dirty, scratched, or damaged, your PS5 may have difficulty reading it.
    2. Incompatible disc format: The PS5 is only compatible with PS5 and PS4 game discs. If you’re attempting to use a disc from another PlayStation console or a different type of media, such as a DVD or Blu-ray, the disc will not be read.
    3. Console hardware issues: Problems with the PS5’s disc drive or laser can prevent the console from properly reading discs.
    4. Software issues: In rare cases, a bug or glitch in the PS5’s system software may cause issues with disc reading.

    Potential Solutions

    To resolve error CE-110555-7 and successfully read your game disc, you can try the following steps:

    1. Inspect and clean the disc: Check the game disc for any dirt, fingerprints, or scratches. If necessary, clean the disc using a soft, lint-free cloth, wiping from the center of the disc outward. Avoid using abrasive materials or cleaning solutions, as these can damage the disc. If the disc is in bad condition, the following guide will show you in detailed how to clean a dirty game disc.
    2. Ensure the disc is compatible: Double-check that the disc you’re attempting to use is a PS5 or PS4 game disc. The PS5 cannot read discs from other PlayStation consoles or non-game media.
    3. Restart your PS5: Power off your console, unplug it from the wall for 30 seconds, and then plug it back in and power it on. This can help resolve any temporary software issues.
    4. Update your PS5 system software: Ensure that your console is running the latest system software by going to Settings > System > System Software > System Software Update and Settings > Update System Software.
    5. Contact PlayStation Support: If you continue to experience issues or believe there may be a hardware problem with your console’s disc drive, reach out to PlayStation Support for assistance.

    Tips to Avoid Future Issues

    To minimize the chances of encountering error CE-110555-7 in the future, consider following these tips:

    1. Handle game discs with care: Always hold discs by their edges and store them in their original cases when not in use. Avoid touching the disc’s surface or leaving it in direct sunlight or extreme temperatures.
    2. Keep your PS5 system software up to date: Regularly check for and install system software updates to ensure that your console is running the latest version.
    3. Maintain your console: Keep your PS5 in a clean, dust-free environment, and ensure that the disc drive is free of debris.
    4. Consider digital games: If you frequently encounter issues with disc-based games, consider purchasing digital games from the PlayStation Store to avoid potential disc-related problems.

    In conclusion, error CE-110555-7 indicates that your PS5 is having trouble reading a game disc. By understanding the causes, addressing the issue, and taking preventative measures, you can ensure a smooth and enjoyable gaming experience on your PS5.

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