Licenses on the PlayStation 5 (PS5) are essential components that grant users access to digital content, such as games, downloadable content (DLC), and applications. In this guide, we will provide you with a detailed overview of licenses on the PS5, explain how to restore licenses, and discuss common issues related to licenses and their solutions.
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What are Licenses on the PS5?
Licenses on the PS5 are digital certificates that authenticate your ownership of digital content purchased or downloaded from the PlayStation™ Store. These licenses are tied to your PlayStation™ Network (PSN) account and are required to access and use the digital content on your console.
How To Restore Licenses on the PS5
There may be instances where you need to restore licenses on your PS5, such as when you encounter issues accessing your digital content or when you switch to a new console. Restoring licenses is a straightforward process that can be completed in a few simple steps:
- Go to Settings > Users and Accounts > Other > Restore Licenses on your PS5.
- Select Restore and wait for the process to complete.
Once the licenses have been restored, you should be able to access your digital content without any issues.
Common License Issues and Solutions
1. License Verification Error
If you encounter an error stating that the license information for specific content cannot be confirmed (Error Code NP-104291-7), try the following troubleshooting steps:
- Check the PlayStation™ Network Service Status page to ensure there are no ongoing issues or maintenance.
- Restore licenses using the steps mentioned earlier in this guide.
- Verify that your PS5 is set as the primary console for your account by going to Settings > Users and Accounts > Other > Console Sharing and Offline Play and ensuring that Console Sharing and Offline Play is enabled.
2. Content Not Accessible on Multiple Consoles
If you are unable to access your digital content on multiple consoles, ensure that the console you are trying to access the content on is set as the primary console for your account. You can do this by enabling Console Sharing and Offline Play in the Settings menu, as mentioned earlier.
3. Content Accessible by Other Users on the Same Console
If you want other users on the same console to access your digital content, make sure that your PS5 is set as the primary console for your account. Enabling Console Sharing and Offline Play allows other users on the same console to access and use your digital content.
4. Missing Content or Licenses
If you find that specific content or licenses are missing from your account, try the following steps:
- Check your transaction history on the PlayStation™ Account Management website to verify your purchase of the missing content.
- Restore licenses using the steps mentioned earlier in this guide.
- If the content is still missing, contact PlayStation™ Support for further assistance.
By understanding licenses on the PlayStation 5, knowing how to restore them, and being aware of common issues and their solutions, you can ensure a seamless gaming experience on your console. If you encounter any problems related to licenses, follow the troubleshooting steps in this guide or seek assistance from PlayStation™ Support.
