Encountering error messages on your PlayStation 5 can be frustrating, especially when they prevent you from enjoying your favorite games online. In this guide, we will discuss the PS5 error message “Your subscription to PlayStation®Plus can’t be confirmed” and its associated error codes CE-116799-3 and CE-107255-0. We will provide you with possible causes, solutions, and troubleshooting steps to help you resolve this issue.
Table Of Contents
Causes of the Error
The error message “Your subscription to PlayStation®Plus can’t be confirmed” typically occurs when there is an issue with your PlayStation Plus subscription or your console’s connectivity to the PlayStation Network (PSN). This can be caused by:
- An expired or inactive PlayStation Plus subscription
- Connectivity issues with the PlayStation Network
- Temporary server issues or maintenance
- Account or billing information discrepancies
Troubleshooting and Solutions
1. Verify Your PlayStation Plus Subscription
First and foremost, ensure that your PlayStation Plus subscription is active and has not expired. To do this:
- Go to the PS5 home screen and select your profile icon.
- Navigate to the “Profile” tab and select “Subscriptions.”
- Check the status of your PlayStation Plus subscription. If it has expired or is inactive, you will need to renew or purchase a new subscription.
2. Check PlayStation Network Status
Sometimes, the error can be caused by temporary server issues or maintenance on the PlayStation Network. To check the PSN status:
- Visit the PlayStation Network Service Status website.
- Look for any reported issues or maintenance notifications. If there are any ongoing issues, you may need to wait until they are resolved before accessing PlayStation Plus features.
3. Test Your Internet Connection
Connectivity issues can also cause this error. To test your PS5’s internet connection:
- Go to “Settings” from the PS5 home screen.
- Select “Network” and then “Test Internet Connection.”
- If the test fails or your connection is unstable, try resetting your router or modem and then test the connection again.
4. Check Your Account and Billing Information
Ensure that your account and billing information is up to date and accurate. To do this:
- Go to the PS5 home screen and select your profile icon.
- Navigate to the “Profile” tab and select “Payment and Subscriptions.”
- Review your payment methods and billing information, making any necessary updates.
5. Restore Licenses
Restoring your licenses can help resolve issues with accessing PlayStation Plus content. To restore licenses:
- Go to “Settings” from the PS5 home screen.
- Select “Users and Accounts,” then “Other.”
- Choose “Restore Licenses” and follow the on-screen instructions.
Contact PlayStation Support
If you have tried all of the above troubleshooting steps and are still encountering the error message, you may need to contact PlayStation Support for further assistance. They can help identify any account-related issues or provide additional guidance on resolving the problem.
Conclusion
The “Your subscription to PlayStation®Plus can’t be confirmed” error message and its associated error codes CE-116799-3 and CE-107255-0 can be frustrating, but by following the troubleshooting steps outlined in this guide, you should be able to resolve the issue and get back to enjoying your favorite online games on your PS5.
