I’ve bought games like Unravelled 1 and 2, and Mortal Kombat 1 on my PlayStation, but the system still tells me to buy them again. I’ve tried restoring licenses multiple times, but no luck. For example, I’m trying to buy the Dia de Muertos skin pack in MK1, but it says “you must own the game to make this purchase.” I’m not game sharing anymore and both games were purchased during a big sale. Also, I haven’t been able to find a way to talk to a real PlayStation customer support person directly. Any advice on how to fix this or get proper support?
3 Answers
If you previously shared your games with someone else and have now disabled game sharing, licenses might still be a bit tangled on the system. Even if auto license restoration doesn’t help, sometimes fully signing out and signing back into your account, or even rebuilding the database on your PlayStation can help fix these weird glitches. It’s a bit of a hassle, but it can make your console properly recognize your purchases again.
Make sure the console you’re using is set as your primary PS4 or PS5 for the account that owns the games. If it’s not set as primary, the system might not allow you to buy add-ons linked to those games or even recognize that you own them. Since you mentioned buying during a sale and not sharing anymore, double-check your primary console settings just in case. Sometimes it slips back to non-primary after certain changes or restores.
This issue usually happens when the PlayStation account doesn’t properly recognize the game ownership, often due to license sync problems. Since you’ve already tried restoring licenses, the next best step is contacting PlayStation Support directly. There’s a support page where you can choose options to talk to a real person — sometimes it’s a bit tricky to navigate, but that’s the official way to get help with these license verification problems.
Yeah, I saw that page but it feels like the ‘PlayStation expert’ chat is the only option. Trying to get someone who actually works there isn’t straightforward.