I recently had a storm that fried my PS5 along with my cable box, and now I need to send it in for official repair through PlayStation. I’m looking for some insights on what the repair process is like and roughly how long I should expect to wait to get my console back. I’ve searched around but found very little information. Any help would be greatly appreciated because I can’t wait to start playing my PS5 again!
4 Answers
Usually, you’re looking at about 2-4 weeks for repairs, depending on whether they repair or replace it.
I had a rough experience with repairs. It took almost a month for me with zero communication from PS. I eventually got a different console without being informed beforehand. Thankfully, my new console has been working fine since then. I hope your experience goes smoother!
The process is pretty straightforward. If your PS5 is under warranty, they usually send a refurbished console as soon as they get yours in. It’s a fast service considering how many repairs they handle daily. Just a heads up, they don’t fix your unit and send it back; you’ll get a replacement once they confirm your warranty. If it’s out of warranty, they’ll still send you a refurbished console, but you’ll have to pay a fee. Expect the whole thing to take about 2-4 weeks, depending on when they receive your console. Good luck!
Yes, they will! They typically send you everything you need for the return.
Every time I’ve sent my console in, I’ve received a refurbished one back from Sony.
PLATFORM INFORMATION
Thanks for clarifying that! Do they provide shipping materials for sending the PS5 back?