My sister and I just bought a gift card, but we can’t seem to redeem it no matter how many times we try. Has anyone else faced this issue or have any advice on how to fix it?
3 Answers
I had a similar problem where it said my card was already used. I ended up contacting support and they sorted it out for me. Definitely worth reaching out if it seems like it’s already been redeemed by someone else.
If you suspect that someone else might have used your card, you can absolutely report it as gift card theft to support. Just make sure you have the purchase info handy; they can help you sort it out.
Hey, just checking—did the cashier actually scan the card when you purchased it? Sometimes they forget, and that could be the problem.
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Yes, they did scan it. That part worked fine.