I’m having a pretty frustrating experience with PlayStation regarding a misunderstanding over a purchase. I bought the Soft Serve Sundae Pack for Fall Guys, not realizing I already purchased it on Epic Games before. I reached out to PlayStation Support through chat and phone, but they flat-out refused to refund me, even when I asked for my case to be escalated. It’s really disappointing since I feel like I didn’t get anything for my $20. I know it was my mistake, but isn’t there some way to handle situations like this?
3 Answers
It sounds like a rough spot, but honestly, PlayStation’s refund policy is pretty strict. They usually don’t offer refunds if the content has been downloaded or if the game has been launched after purchase. Since you didn’t add anything new to your account, it feels unfair, but legally, they’re not obligated to handle it differently. It’s frustrating for sure, but you might have to chalk it up as a lesson learned.
While it’s definitely unfortunate you’re facing this issue, calling it theft is a bit over the top. They have a clear refund policy in place, and misunderstandings happen. Maybe next time be extra careful before buying. Unfortunately, I don’t think there’s much you can do right now except maybe escalate it further if you can, but it’s a long shot.
Yeah, I get that—but it’s frustrating when there’s no room for flexibility. I just want some understanding from their side.
At the end of the day, being mistaken doesn’t give you a right to a refund. It’s annoying, but it’s important to double-check your purchases. They’re only able to offer refunds in cases of faulty content. I’d recommend contacting them again with this perspective, but don’t get your hopes too high.
Agreed, but it still stings. Still think they should do better in handling it though.
That makes sense, but still… you’d think they would be willing to make exceptions for cases like this. It seems like a common mistake.