What Should I Do If I Didn't Receive My Event Purchase?

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I accidentally bought the construction scenery for the second time (not sure why the game allowed me to do that), and I also purchased the epic winter scene but didn’t get it. What steps should I take to resolve this?

What Should I Do If I Didnt Receive My Event Purchase
Clash of Clans

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2 Answers

ClashMaster234 -

It sounds like you’re facing a common bug. First, double-check if your purchase appears in your account. If not, you should probably contact IG support to report the issue. They usually handle these problems fairly quickly. Good luck!

StrategyWizard92 -

You’re not alone; there are others having the same issue. The team is aware of the problem with the Event Trader Shop. Players aren’t receiving the sceneries they buy, and some are seeing items they already own appear again. It’s a bug they’re investigating, so hang tight!

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