I’ve been locked out of my PlayStation Network account for months now because I can’t seem to reset my password. I’ve checked my registered email and I’m not receiving the password reset emails. Every time I contact customer support, they ask for a transaction number from a recent purchase, and when I provide it, they claim it’s invalid or insufficient. It’s incredibly frustrating! I’ve invested quite a bit into games and now can’t access them. Has anyone else dealt with this? What can I do?
2 Answers
Have you tried checking your email for any receipts from previous purchases? You should be able to find those in your inbox or maybe your spam/junk mail. If you take a screenshot of the receipt number and send that over, it might help clarify things with support. Just a thought!
Did you answer all their verification questions correctly? Are you using chat support or talking over the phone? Maybe double-check if you’re providing the right type of transaction ID. It can be tricky sometimes!
Yes, I answered all their questions, and I provided the transaction ID from PayPal instead of a receipt from Sony. Maybe that’s where the confusion lies, but I can’t access my PS account right now to find out.
I appreciate the suggestion! I feel like I’ve provided all the info they asked for, but they just keep saying it’s not enough. It’s frustrating because that’s the only info they requested!