I’ve just bought a brand new Steam Deck OLED, and I’m having some software trouble. Occasionally, when I click on the store headers like “Great on Deck”, I get error messages. In desktop mode, when I try to adjust the desktop layout, the window doesn’t open fully—it gets cut off by 40-50%. Since it’s brand new and fully updated, I reached out to Steam Support. Surprisingly, their first response was to ask me to reimage the device. This really concerns me because the last time I had to reimage my previous Steam Deck was only after I had exhausted all other options, and it ended up making things worse. I’m hesitant about this request. Is this normal? Should I consider asking for a refund or exchange regardless of how they handle the issue? Any advice would be really helpful, thanks!
5 Answers
Since it’s brand new, there’s really nothing to lose by reimaging. Just go ahead and do it or consider returning it if you’re still not satisfied.
Reimaging could resolve your software issues—it worked for me when I had problems with my 64GB device. If it doesn’t fix things, just keep pursuing help from Steam Support!
Chill out a bit! Steam Support is just trying to ensure your device is in a clean state to troubleshoot effectively. Many users don’t give complete info, so they need to start fresh. If reimaging fixes the issue, great! If it doesn’t, then you might be looking at a hardware problem. Either way, they’ve got to rule out software first.
I get that it’s frustrating! Reimaging might actually sort out your problems if it’s software-related. If it doesn’t help, you can still return it for a better experience. Stick with it; things might turn around!
It’s a valid point! Just because others are critical doesn’t mean you shouldn’t ask for advice in a tricky situation.
Honestly, reimaging is a valid troubleshooting step. It might save you hours of digging into a weird bug. If there’s not much to lose, why not just start from scratch? You could find it resolves the issues without any hassle.
Marked as the correct answer.