I’m really struggling to get my account back! I’ve sent the support team my previously linked email, received 3 two-step verification codes from my inbox, my date of birth, my linked phone number, the date my account was beamed, and even my password before it was changed. I even tried threatening legal action like some others suggested, but nothing has worked. I’m really frustrated because my account has thousands of hours of progress across many games. Does anyone have any advice on what I can do next?
2 Answers
It sounds like you’ve gone through a lot to try and recover your account! From the email you mentioned, it seems like they are insisting on having the original email linked to your account for verification. If you haven’t already, make sure you check any old emails that might have been used, even if you think you only used gift cards for purchases – sometimes there might be receipts buried in there.
Unfortunately, support can be really strict about account recovery. If they can’t confirm the ownership, it’s tough for them to help. I’ve seen others in similar situations who managed to provide extra details about their account activities that seemed to help. Maybe dig deeper and see if you can recall any details you haven’t shared yet?
Thanks for the suggestion! I will try to think of any other details I might have overlooked.