Yesterday, someone managed to take over my PlayStation account by contacting PlayStation support. They disabled my 2-factor authentication, changed my email and password, and I wasn’t even notified until after the 2FA was disabled. Now, when I reach out to PlayStation support, they refuse to help me recover my account. They won’t even ask me any verification questions, and instead tell me to create a new account before abruptly ending the chat. I’ve also tried calling their phone support, but calls are cut off quickly and they just tell me to use the support site again. I’ve had this account for almost 10 years, and it’s frustrating that my account was handed over to someone else but PlayStation won’t do anything to help me get it back. Does anyone know what my next steps could be? I really want to recover my original account.
3 Answers
Honestly, if PlayStation isn’t helping and you’ve hit dead ends with calls and chats, your best option might be to keep detailed records of your attempts to recover the account, screenshots, and dates of communication. Then, try contacting them on social media platforms where companies sometimes respond faster to public complaints. It’s a long shot, but publicly stating your problem might get someone’s attention. Also consider scanning your devices for malware and strengthening your email security to prevent future issues.
That sounds super frustrating, man. Unfortunately, PlayStation’s support can be pretty rough when it comes to account recovery if they can’t fully verify you. Usually, if someone managed to turn off your 2FA and change your email, it means they somehow got access to your backup codes, email, or personal info. Without that evidence, PlayStation might be playing it safe to avoid handing the account back to the wrong person. Keep gathering any proof of ownership you have — original purchase info, payment details, console serial numbers linked to the account — and push support with that. Sometimes persistence pays off even if it’s annoying.
It’s really weird that support wouldn’t even ask you a verification question. That’s not typical. Usually, they try to help if you can prove you’re the original owner. Make sure you ask for a supervisor or escalate the issue if you can. Also, double-check that your email account associated with your PSN is secure — because if someone hacked that, they can trick PlayStation support more easily. If the email’s breached, change those passwords immediately and set up extra protections. Sadly, sometimes you gotta keep calling and explaining your story until someone respects it.
