I accidentally crafted an agility weapon when I meant to create an intelligence one. I heard some players managed to get their items refunded, but I’m struggling to find the right contact in support to help with my situation. The agility and intelligence swords look almost identical, with similar names, and the stat isn’t greyed out like it usually is for items I can’t use. How do I escalate this ticket properly?
3 Answers
Good luck getting help with that! It sounds like a real pain. They’ll likely tell you that it’s a player error and won’t refund the item. You might just have to craft the right one again, even though it stinks. The game really shouldn’t show agility items to spellcasters; it just makes everything confusing.
I see you’re in a tough spot. From what I’ve gathered, support can be pretty rigid about these kinds of mistakes. I had a similar issue earlier, and they told me there’s nothing they could do once the item is crafted. If you want to try your luck, I’d suggest reaching out to support again, clearly explaining your case. Mention that the icons are misleading, and see if you can escalate it somehow.
Honestly, the icons are way too similar and that greyed-out stat thing usually helps prevent these issues. I’m surprised there’s not a better safety net for crafting to catch these mistakes. It’s irritating when the UI makes it hard to tell what’s what. I hope you can get something sorted out!
