Hey everyone, I’m having a pretty frustrating issue with my main account. I got a message that said ‘session has expired, please log in again,’ and since then, I can’t get back in. It keeps showing a loot egg popup saying ‘unknown player’ where my in-game name should be. The odd thing is, my other accounts work just fine. Any tips on how to fix this? Thanks a lot!
1 Answer
It sounds like you might be banned on that account. The ‘unknown player’ message usually indicates a soft HWID (Hardware ID) ban, possibly from Vanguard. If you bought that account, it could have been previously banned. You could submit a ticket to Riot, but they typically just confirm if there’s an active suspension.
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That’s frustrating! I’ve seen that error before on my other accounts, and it eventually fixed itself after logging out and back in. This account has been around forever and it’s definitely not botted. How would I even find out if my account is banned without logging in? Also, what does HWID mean?