I’m really struggling to recover my Epic Games account after losing access on the 5th. I filled out their recovery form twice, including all linked accounts like PayPal and my card info, but I keep getting denied, and it feels like I’m just dealing with bots. I’ve checked the forums and found others who are on their 13th attempt with similar issues. I can’t find a direct email to reach out to, and the live chat said they only talk to the original account owner. I feel pretty frustrated and embarrassed by this whole situation. I even have proof of my purchases from 2018 and screenshots, but the recovery form doesn’t let me submit those. I just want to get my account back!
2 Answers
Sounds like you’re dealing with the worst case scenario. If you haven’t already, make sure to detail the specific issue clearly when you reach out. Include as much info as possible—like what platform you’re playing on, any screenshots, and prior actions that led to the lockout. Sometimes the Epic Games support team might request more info if you reach out via their community team. Hang in there!
I totally get your frustration. I had a similar experience where my account was hacked, and no matter how much info I provided, they kept saying they couldn’t verify it. But I ended up opening a new ticket with a different agent, and voila—account restored in under a day! Just keep trying, sometimes persistence pays off!
That’s really good to know! I’m on my third ticket now and they’re still sending me in circles. Hopefully, I can get lucky like you did!