Hey everyone, I’m in a tough spot. Years back, my PlayStation, Fortnite, and Ubisoft accounts were compromised. To reclaim them, I need access to my old PlayStation account, but contacting Sony has been a nightmare. I know my original username and password and can provide identifying details like the friends on my list. Unfortunately, the account’s email address was changed or compromised, complicating things further. I’ve been out of the loop due to my focus on PC gaming. Do you know the best way to reach Sony? I really need these accounts back, especially since the hacker has been using my name! Any advice or guidance would be immensely appreciated.
4 Answers
If you can still access that email you mentioned, it’s worth checking it out for any old emails from PlayStation that might help. That email about tax changes from seven years ago you found could actually work in your favor. They might use it to narrow down account activity and identify you as the rightful owner. I’d try to build a case around that mail, even if it seems like a long shot. Also, reaching out with specifics you’ve gathered could help Sony make things right for you.
Honestly, reviving a hacked account after such a long period might be tough. You usually have to show proof of the last legitimate action you did on the account, like a purchase, and chances are you might not have those details anymore. If you still have the PlayStation where you made the account, the serial number could be a game-changer. But even if you do, five years is a long time, and proving you’re the real owner might be difficult.
Apart from contacting support through their website, you could also try hitting them up on social media. Sometimes companies respond faster there since it’s public. Also, stress the urgency and how long you’ve been trying. Even though responses might not be instant, you could catch the eye of someone who can escalate your case.
Sony has a customer support portal you could try, though responses can be hit or miss. Sometimes calling or chatting with a human gives better results than emails. If they really archived some old passwords or records, you might just get lucky. Also, having multiple friends confirm you’re the legitimate owner on PSN might back up your claim, but it’s no guarantee they’ll act on that.
