I accidentally bought expansions on the wrong account because the emails are so similar that I didn’t catch it. I submitted a support ticket, but it’s been over a day with no response. Normally, I get help pretty quickly, like with my account recovery where I heard back in a few hours. I’m starting to worry that I’ll be stuck in the queue and miss the chance to get my refund in time to buy the expansions on my actual account while they’re on sale. I feel really dumb for this mistake!
3 Answers
What platform did you purchase from? If you’re using an independent launcher and got a code that you haven’t applied yet, you’re fine—just apply it to the right account. If you haven’t used any paid features, you can buy a copy for the right account while waiting for your refund on the first purchase.
It really depends on demand. Usually, during sales when ticket volume spikes, it can take a lot longer for them to respond.
The fastest response I’ve seen was just a couple of hours, but it can take a few days during busy times. With the recent major patch launch, they probably have a huge queue to get through right now.
