I’m really in a bind here with my PS5 after the latest software update. I was using YouTube and my system suddenly froze, then turned off. I couldn’t power it back on using the controller, so I had to use the physical power button to restart it. When it came back up, all my games were gone, and my 2TB NVME SSD isn’t being recognized anymore. Now I’m seeing error code “CE-108262-9,” and I can’t even access the SSD on any computer. I did try another SSD, and that one works fine in my PS5, so I know the slot’s not the issue. Unfortunately, I misplaced the invoice for my SSD, so I can’t claim warranty. It’s still under warranty, but I’m worried about how to handle this with Sony for a refund or replacement. What are my options? This SSD wasn’t cheap, and I can’t afford to replace it right now in this economy. My SSD is an ADATA XPG GAMMIX S70 BLADE 2TB.
4 Answers
You might still be in luck! The serial number of the SSD is usually tied to the warranty, so calling Sony might help. They may be able to pull your information using that, even without your physical invoice.
I had a similar problem after an update. My PS5 would freeze and show a black screen. Rebuilding the database solved it for me. Have you tried that yet? It could help fix your issues, though it sounds like your SSD might just be toast.
I tried rebuilding the database several times, but it hasn’t helped. My SSD seems completely dead.
Before giving up, have you tried testing the SSD in a PC? It could be a Sony-related issue. If it still doesn’t show up, it’s likely a dead SSD, unfortunately. That’s a bummer!
I did that! I got an NVME enclosure and plugged it into my PC, but it’s still not being detected at all. The slot on the PS5 is working since I can still use another SSD, though.
Honestly, there’s a chance your SSD just failed on its own. The XPG S70 Blade has a reputation for dying due to poor quality control, especially if it had inadequate cooling. It’s a gamble, and if it’s dead, you’ll need to get it replaced under warranty. It’s worth contacting XPG directly as well, since they might offer better support.
PLATFORM INFORMATION
That’s good to know! But I’ve been told by the service center that I need to file an online claim and they keep rejecting my submission because of the invoice thing, even though I have my order ID and details. Super frustrating!