I bought my friend a game on March 4th, but he hasn’t received any email or message about the gift. I’ve followed all the troubleshooting steps suggested by Xbox support, including giving him the code directly, but it hasn’t worked either. I’m really lost on what to do next since I tried contacting Xbox support but just got stuck with an AI. I’m also unable to request a refund. Can anyone offer some advice? Cookies for anyone who can help!
3 Answers
You might want to double-check your email for the receipt or look at your order history, as both should have the product code. Also, it would help to know what specific error your friend is seeing when he tries to redeem the code. That could point us in the right direction!
As for the refund, make sure you’re accessing the right part of the order. It should let you request a refund for an unredeemed code within 14 days. If that link from Xbox support doesn’t show the option, you might need to dig deeper or try reaching out to their virtual agent for help.
Have you guys checked if you’re in the same region? If he’s using Xbox to redeem, see if he can try going to the Microsoft redemption site directly. If there’s a regional mismatch, you might need a VPN to resolve it.
