I recently had my PlayStation account stolen but managed to recover it through the PlayStation online assistant. However, during the recovery process, I accidentally gave them the wrong email address. Now, whenever I try to fix it through the assistant, it says they can’t make changes for security reasons. After several attempts, they’ve locked me out of the assistant completely. At first, it said to wait 24 hours, but even after waiting, I’m still locked out with no clear timeframe on when I can try again. Since setting a password requires access through the email, and I don’t control the email address I mistakenly gave, I’m stuck hoping the person who owns that email is kind enough to help me reset it since there’s no way to create a password directly on the PlayStation. Has anyone been through something similar or know what I can do next?
3 Answers
Really unfortunate situation. One tip: If you ever regain access, enable two-factor authentication right away to avoid this kind of headache in the future. But for now, sadly, since passwords have to be reset through email, and that email isn’t yours, without cooperation from whoever owns that email, there’s no easy workaround. Hopefully that person is cool and helps you out! Meanwhile, keep all your proof of ownership ready if you have to go through customer support again.
I’ve seen cases where people accidentally gave wrong emails and got locked out for several days. If you don’t have access to that wrong email, it can be pretty much impossible to reset the password until you get that sorted out. You might want to try contacting PlayStation support through a phone call or chat and explain the situation honestly. Sometimes they can escalate it or verify your account ownership in other ways, like recent transactions or console IDs.
Yikes, that sounds super frustrating. Unfortunately, PlayStation’s security is pretty strict when it comes to account recovery, especially if they detect conflicting info like a wrong email. At this point, the best bet might actually be to patiently wait for the lockout period to expire and then try again, making absolutely sure every detail you provide matches your actual account information. Calling PlayStation customer support directly might also help since sometimes a live rep can verify your identity differently than the online assistant.
Yeah, I’m worried I might just get locked out even longer if I mess up again. I’m hoping customer support can help, but I’m not sure if they’ll do anything different.