I recently bought Gears of War to play with my wife, but after a few login attempts, my Xbox account got locked. I’ve tried changing the password multiple times, but Microsoft won’t let me in. Now I can’t access any support because I can’t log in, and I’m stuck in this never-ending loop of unhelpful virtual assistants telling me to log in for more help. Has anyone else experienced this, and how did you manage to fix it? It’s so frustrating that I can’t even get to talk to a customer service rep!
TL;DR: Xbox forced me to change my password and now I’m locked out, with no support available. What should I do?
3 Answers
One workaround is to create a new account just for reaching out to support. I know it feels like a hassle, but it might just get you through to someone who can actually help you out with the lockout issue.
Did you set up multi-factor authentication? Sometimes these lockouts happen if there are security concerns. Microsoft might have flagged your attempts, leading to the password changes you mentioned.
Yes, I do have MFA set up, but when I try to use it, I get an error. It’s like everything I do leads to more trouble!
You might want to check if there’s any widespread issue with Xbox accounts. Some users have mentioned being locked out for 30 days. It’s frustrating not being able to play after having your account for over a decade, right?
Exactly! This is my main account, and I can’t just let it end like this! I just want to enjoy my games!
I tried that too, but I’m still just stuck in those annoying virtual assistant loops. It’s super frustrating and makes me feel so helpless!