I logged into Roblox today and found out I was logged out. When I tried to log back in, it said my password was wrong, even though I entered it correctly. I logged into a family member’s account and saw that someone had changed my avatar and switched the language to Russian. They were even playing a game! After they unfriended my family member, I noticed I received an email threatening me. The hacker wants $500 or else they’ll send embarrassing videos to my family members, which is pretty shocking since I don’t even watch that stuff! I’ve already contacted support and reported my account for theft, but I’m really worried since I have a lot of things on my account. Please help!
3 Answers
If you’ve already contacted Roblox support, you’re on the right track. They might ask for personal details to verify your identity, but it’s important. Once you get access back, quickly secure your account with two-factor authentication and check for any unauthorized transactions. If you see anything suspicious, screenshot those and send them to support. It’s stressful, but they can help get your account back!
You should definitely try resetting your password using your email, but make sure you’re checking the expiration time on your links. If that doesn’t work, it might be time to change your email password too. Don’t forget to enable two-factor authentication on Roblox if you haven’t already! It’s crucial for keeping your account secure, especially after this incident. Just remember that hackers often find ways around it, so be sure to add an extra layer like a security key! It’s an extra step, but it’s worth it to protect your stuff.
Honestly, it’s wild that they would resort to such threats. But if you’ve reported it and they’re aware of it, just be patient with their response time. They’re usually busy, but they should help you sort this out eventually. In the meantime, change any associated passwords to keep everything safe!
I appreciate the advice! Just trying to stay calm while waiting.
I tried resetting but it didn’t work for me either!