So, I’ve been dealing with a frustrating issue with PlayStation Support that I just need to vent about. Back in October 2024, I purchased PlayStation Plus Extra. However, a friend of mine, who has my account on his console, mistakenly upgraded my subscription to PlayStation Plus Premium without my permission. When I found out, I contacted PlayStation Support the very same day, asking them to just cancel this unauthorized upgrade and refund the difference. I thought it would be a simple fix, but instead, they canceled my entire subscription! I didn’t even ask for that! Now, I’ve been trying to get some resolution from them for over a month, but all I receive are generic responses saying that a specialist is looking into my case. Meanwhile, I’m losing access to a service I’ve already paid for and nobody seems to care. Has anyone else experienced something like this? Did you manage to get a refund or a solution? I’m feeling completely ignored here and it’s becoming seriously frustrating.
3 Answers
I totally feel your pain! It’s a pain when things go wrong with accounts, especially through no fault of your own. I had a similar issue where a friend used my account for something and it backfired. PlayStation should be more responsive to situations like this. You might want to escalate the issue and push for a direct contact with a supervisor.
Honestly, I think you should’ve just downgraded instead of canceling the whole thing. Have you tried contacting support again or using different channels? Sometimes chatting or calling directly can give you real-time help, instead of waiting on those emails.
I did try calling and chatting multiple times! It’s still the same robotic response—super annoying!
This totally sucks, dude. If it helps, I’d recommend saving the chat transcripts as proof. It shows you’re actively trying to resolve the issue. Accountability on their part should be expected!
Yeah man, asking for a supervisor can definitely help! It’s frustrating that AI still checks the cases even if they seem tough. Sometimes a human connection works wonders.